Returns & Refunds

30 DAY RETURNS POLICY

We accept that sometimes you might find a product is not suitable for your requirements, or that someone has purchased the same item for you already. We will therefore accept product returns, for 30 days from date of purchase. The item must have its original packaging and be in a sale-able condition. You can either send this yourself or use our Product Collection Service which would be chargeable.  We can then send you a replacement product or refund you. This will be less any freight costs.

CUSTOMER FRIENDLY SERVICE

If an item arrived faulty or damaged (either in transit or out of the box.), we will move quickly to replace it and collect the faulty or damaged one at our cost. If you have a product to return you can either phone or email us. The more information we have the faster we can manage it.

When you call or email us please have your order number ready.

WHEN WE CAN’T ACCEPT RETURNS

We cannot offer a replacement or refund in obvious cases of misuse, alteration or mishandling of the product. Our returns policy only applies if you purchased the product new directly from us.